Return & Refund Policy

Thank you for shopping with us! We hope you are happy with your purchase, but if you are not completely satisfied, we're here to help. Please read our return and refund policy carefully before making a return.

Return Policy

We accept returns within 30 days of the purchase date. To be eligible for a return, the item must meet the following conditions:

  • The product must be unused, in the same condition that you received it, and in its original packaging.
  • The product must not be a final sale item (e.g., custom-made items, gift cards, downloadable products).
  • You must have a valid receipt or proof of purchase.

How to Initiate a Return

To return an item, please follow these steps:

  1. Contact us at info@seatwell.shop to initiate the return process.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Once your return is approved, we will send you a return authorization and instructions for returning the item.
  4. You are responsible for the shipping costs to return the product. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original method of payment.

  • Refund Processing Time: Refunds can take up to 7-10 business days to reflect in your account after approval.
  • Partial Refunds: Only items in their original condition will be eligible for a full refund. Items with signs of wear, damage, or missing components may be subject to a partial refund or no refund.
  • Shipping Fees: Shipping costs are non-refundable.

Exchanges

If you would like to exchange an item for a different size or color, please return the original item and place a new order. Exchanges are subject to the availability of the item(s) in stock.

Non-Returnable Items

Certain products are non-returnable, including:

  • Gift cards
  • Downloadable products
  • Sale or clearance items

Please make sure to check the product details before purchasing.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at info@seatwell.shop. We will arrange for a replacement or a full refund depending on the situation.

Contact Us

If you have any questions or concerns about our Return & Refund Policy, please don’t hesitate to contact us at:

  • Email: info@seatwell.shop
  • Phone Number: +44 7355 614779
  • Address: 10 Great Western Arcade, West Midland, Birmingham, s B2 5HU, United Kingdom

Thank you for shopping with us!