Shipping Policy

Last Updated: 08.25.2025

Thank you for shopping with SeatWell! We strive to provide fast and reliable shipping services. Please read our Shipping Policy to understand how your orders will be processed and delivered.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment has been received. Orders are shipped once payment is verified and the items are ready for dispatch. Please note that processing times may vary during busy seasons or promotional events.

Delivery Time

Standard Shipping: Delivery within 6 - 9 business days.

Shipping Rate

We offer free shipping to the United Kingdom on all orders.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier's website. Please allow 24-48 hours for the tracking information to update.

Address Accuracy

Please ensure that the shipping address provided is accurate and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses. If you realize that you made an error in the address, please contact us immediately at info@seatwell.shop to correct it before your order is shipped.

Shipping Delays

While we make every effort to ensure timely delivery, please note that shipping carriers may experience delays due to factors beyond our control, such as:

  • Weather conditions
  • Natural disasters
  • Carrier service disruptions
  • Public holidays

If there are significant delays, we will notify you as soon as possible. However, we are not responsible for any shipping delays caused by the carrier.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at info@seatwell.shop. We will work with the carrier to resolve the issue.

  • Lost Packages: If a package is lost in transit, we will initiate an investigation with the shipping carrier. If the investigation determines the package is lost, we will offer a replacement or refund.
  • Damaged Packages: If your item is damaged during shipping, please report it 1-2 days of receiving the package. You may be asked to provide photos of the damaged item, packaging, and shipping label. We will work with you to resolve the issue, whether through a replacement or refund.

Returns Due to Shipping Issues

If your package is returned to us due to an incorrect or incomplete address, you will be responsible for the additional shipping costs to have the order re-shipped. Please make sure your shipping information is accurate when placing an order.

Customer Service

If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact us:

  • Email: info@seatwell.shop
  • Phone Number: +44 7355 614779
  • Address: 10 Great Western Arcade, West Midland, Birmingham, s B2 5HU, United Kingdom

Thank you for choosing SeatWell. We appreciate your business and are here to provide the best shopping experience possible!